How long is the shipping?
It takes 5-7 days to custom make these (These are highly unique and made to order)
To the US, the EU and Australia we estimate 10-25 calendar days, to Latin America 14-31 days, and to the rest of the world 10-21 days. If that's too slow for you, DHL shipping is available to most countries.
If ordering for a gift, please order ahead of time.
TRACKING YOUR ITEMS
You, most likely, arrived here after receiving an e-mail from us with one or more tracking numbers.
Once your order has been fulfilled and shipped a confirmation will be sent via email. This will include the date shipped and tracking #. Scroll down to see how to use your tracking.
Problems With Shipping
If your address is incorrect in anyway this will further delay delivery of your product so double check and make sure everything is intact.
HELLO, AND WELCOME TO THE STELLAR MOMENTS PAGE!
First of all, we would like to Thank you for using planetaligned.com! We created this page to alleviate the stress of waiting for your package. Until now we have been manually composing the e-mail containing the tracking info for every customer and we were extremely backlogged.
This is why we've decided to make a dedicated tracking page that will help our customers find their way through the maze of different carriers, shipping packages, and tracking numbers. We realize it was easier when you received a very explicit e-mail with detailed instructions, but because we are a very small team, this lead to extremely long waiting periods and frustration for some of our customers.
!! If you did not receive your tracking info yet please send us an e-mail at email@example.com First things first, before explaining how to track your packages, let's reiterate some essential points..
1. Very often, we are packaging and shipping items separately, so if you received one package that did not contain your entire order, please don't worry. Your order has been split into multiple packages for logistic reasons and in order to keep the shipping cost low, for you.
2. Shipping times vary, depending on your location. Please check your receipt for estimated arrival time. Also, we need to remind you that since we are mostly shipping straight from manufacturers all over the world, the shipping time might be longer than you expect. However, this enables us to keep the price down, for you, our customer.
3. If you received your tracking numbers, but they are not updated yet, please keep in mind that this is entirely carrier dependent. Please allow up to 5 business days for tracking numbers to be updated. If after 5 business days the tracking is still not updated, please get in touch with us at
4. For the FREE Shipping package, tracking numbers are, most of the time, limited. This means that they will only be updated until the package has been loaded onto a cargo airplane with the buyer's country as its final destination.
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
Please contact us at firstname.lastname@example.org regarding your reason for return!
Defective or damaged items will automatically be reshipped free of charge!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it we will offer a replacement.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.